+What software package is best for me?
+How do I renew?
There are three ways to renew your subscription:

+How do I opt out of Automatic Renewal?
If you would like to remove automatic renewal from your subscription, please complete the form.

+How do I request a refund? What is the refund policy?
+How do I activate a new keycode in the program?
+How do I register my keycode?
+Can I transfer my subscription to a new computer? How do I do this?
All Webroot Software licenses are transferrable to a new computer, as long as your subscription is still active. View instructions on how to install on additional computers. For support contact information, visit this webpage.

+Can I request a new download link or installation instructions?

+How many computers can I protect? How do I protect additional computers?
Webroot security software is available with several types of licenses that allow you to install it on up to five computers. If your license is for only one computer, then you cannot install it on additional computers.

If you purchased the Webroot security software online, you should have received an email from Webroot with download instructions. This email indicates if you purchased a 1-User Pack (license for one computer), a 3-User Pack (license for three computers), or a 5-User Pack (license for five computers). If you purchased the Webroot security software from a store, the product packaging shows the number of licenses on bottom, front of the box. The box shows either "5 User," "3 User," or "1 User."

If you are currently using Webroot SecureAnywhere and have created an online management account, you can view your account to see how many users you have and download the installer from the online management account website. Click here for more information.

If you are unsure how many users your license has and no longer have the email or product packaging, you can find out by calling our Consumer Sales team. Contact information is listed on this webpage. You can also contact our sales team if you would like to increase the number of users on your license.
 
Note: If you have multiple operating systems installed on one computer, each operating system you have Webroot installed on would count as another user on a license. For example, if you had three Windows operating systems on one machine, you would want the "3 User" package to protect them all.

+How can I change my Credit Card information?
At this time, we are unable to change a customer's credit card information within our database. If you need to use a different card than the one in our database, we suggest that you call our Sales Team so an agent can renew your subscription early with the new credit card information. You will not lose any of the remaining time on your current subscription by doing this.

See our contact information.

+Subscription Correction
If the subscription type or days don't match your purchase, please open a support ticket.

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