If a file on your system is causing problems or if you know a file is safe and want it reclassified, you can send the file to Webroot for analysis.

To submit a file:

1. Open SecureAnywhere.
    
2. Click the gear icon next to Utilities.
    
3. Click the Reports tab and click Submit a File.
   
   
    
4. A browser page opens that allows you to browse for the file and submit a reason. You'll also need to
   complete a CAPTCHA prompt. When you're done, click Submit File. Webroot Support will contact you.