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There are multiple ways you can uninstall the Webroot Business Endpoint Protection agent. It can be removed remotely using agent commands or directly from the device.
 
Tip: If you have devices with the Webroot agent already installed and you did not install it, please contact Webroot Support for assistance with removal.

To be able to use agent commands to remotely uninstall, the devices need to be in the Entities list in the Webroot Management console.

To be able to uninstall the agent directly from the device, the Unmanaged Endpoint policy needs to be applied. The Webroot Business Admin Guide has more information on editing policies.

Using the Webroot Management console - works for Windows and Mac

+Sending the Agent Command Uninstall Agent
  1. Log in to the Webroot Management console.
     
  2. In the left nav bar, click Entities.
     
  3. Under the Sites & Groups column, expand the Site and click the Group that contains the devices.
     
  4. Check the boxes for the devices where you want to remove the agent.
     
  5. At the top of the screen, use the Agent Commands drop-down menu to select Uninstall Agent.
     
  6. In the next window, click Uninstall Agent.
     
  7. The system will quickly flash a Success message.
     
  8. Agent commands are processed as devices check-in. For information on how to force a device to check-in, click here.
     
  9. Once the agent has uninstalled it is recommend to delete the WRData and WRCore directories (if present) from ProgramData, which is a hidden system directory.
     
    To do this:
    1. Enter %PROGRAMDATA% in the run box.
    2. Delete the WRData and WRCore folders (if present).
 
Notes:
  • Uninstall commands stay active for 30 days from time of issue. Assuming the devices check-in during this period, the agent will be removed.
  • Agent commands can be issued up to 14 days after a license has expired.

   
 
+Sending the Agent Command Deactivate Device
 
Note: When devices are deactivated, their licenses are cancelled, they are moved to the Deactivated Group (accessible in the Endpoint Protection console) and agent software is removed via agent command.
  1. Log in to the Webroot Management console.
     
  2. In the left nav bar, click Entities.
     
  3. Under the Sites & Groups column, expand the Site and click the Group that contains the devices.
     
  4. Check the boxes for the devices where you want to remove the agent.
     
  5. At the top of the screen, use the Agent Commands drop-down menu to select Deactivate Device.
     
  6. In the next window, click Deactivate Device.
     
  7. The system will quickly flash a Success message.
     
  8. Agent commands are processed as devices check-in. For information on how to force a device to check-in, click here.
     
  9. Once the agent has uninstalled it is recommend to delete the WRData and WRCore directories (if present) from ProgramData, which is a hidden system directory.
     
    To do this:
    1. Enter %PROGRAMDATA% in the run box.
    2. Delete the WRData and WRCore folders (if present).
 
Notes:
  • Uninstall commands stay active for 30 days from time of issue. Assuming the devices check-in during this period, the agent will be removed.
  • Agent commands can be issued up to 14 days after a license has expired.
 

Windows

+Using Programs and Features
  1. Open Programs and Features (enter appwiz.cpl at the Search line).
     
  2. Find and select Webroot SecureAnywhere.
     
  3. Click Uninstall.
     
  4. Acknowledge any messages presented.
     
  5. Delete the WRData and WRCore directories (if present) from ProgramData, which is a hidden system directory.
     
    To do this:
    1. Enter %PROGRAMDATA% in the run box.
    2. Delete the WRData and WRCore folders (if present).
       
  6. Reboot the computer to complete the process.

+From a command window
  1. Open a command window (enter cmd at the Search line).
     
  2. Enter the command:
     
    • For 32 bit versions of Windows:
       
      • C:\Program Files\Webroot\WRSA.exe -uninstall
         
    • For 64 bit versions of Windows:
       
      • C:\Program Files (x86)\Webroot\WRSA.exe -uninstall
Note: The directories provided are the default installation locations. If another location is chosen at the time of installation, use that for the path to the WRSA.exe file.
  1. Delete the WRData and WRCore directories (if present) from ProgramData, which is a hidden system directory.
     
    To do this:
    1. Enter %PROGRAMDATA% in the run box.
    2. Delete the WRData and WRCore folders (if present).
       
  2. Reboot the computer to complete the process.

 
Mac


+Using the uninstall link
  1. Open Webroot SecureAnywhere.
     
  2. In the top left corner of the screen, click Webroot SecureAnywhere.
     
  3. Click About SecureAnywhere.
     
  4. Click Uninstall Webroot SecureAnywhere.
     
  5. A window will appear asking if you are sure you want to uninstall Webroot SecureAnywhere, click Yes.
     
  6. If there is a Webroot icon in the dock, drag it to the recycle bin.
     
  7. Reboot the computer to complete the process.  

+Using the recycle bin
  1. Close the Webroot SecureAnywhere application (you may need to Force Quit it).
     
  2. Open the Applications folder.
     
  3. Drag Webroot SecureAnywhere to the Recycle Bin.
     
  4. You may be prompted to enter the local account information to proceed, once entered, click OK.
     
  5. If there is a Webroot icon in the dock, drag it to the recycle bin.
     
  6. Reboot the computer to complete the uninstall.



For additional assistance removing the agent, please contact Webroot Support.

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