This solution addresses Webroot SecureAnywhere.
If you have been contacted by people claiming to be from Microsoft, we recommend that you do not allow them access to your computer or provide them with your personal information. Cybercriminals can use well-known names like "Microsoft" to gain your trust so they can get your money, personal information, or access to your computer for the purposes of their scam.
Microsoft's website has an article explaining these scams and what you can do to protect yourself. To read this article, please click here
You can also read more information on this issue at Webroot's Threat Blog by clicking here
If you are concerned about the state of the Webroot protection on your computer, you can open a support ticket here