This solution addresses Webroot SecureAnywhere 

If your keycode ripped or tore when peeling the sticker off the back of the box, check the back of the box for a code starting with WBR. This is usually located near a barcode on the box. This WBR code can also be found near the bottom of your Best Buy receipt from when you first obtained the software.

If you have this WBR code, this means that you are enrolled in a subscription based service through Best Buy, which entitles you to free technical support on your Webroot product through Geek Squad.

Once you have that code, contact Best Buy through their website at http://www.geeksquad.com/contact.aspx, or via telephone at 1-888-237-8289. Be sure to include that WBR code in your message. With that code, they will be able to provide you with your keycode.

For any future technical support or subscription questions, we recommend you contact Best Buy with one of the options above. Be sure to mention your subscription software through Best Buy.

Not able to find a WBR code? If you purchased Webroot at Best Buy, call Best Buy at 1-888-237-8289. If you purchased Webroot from another vendor, send a message to Webroot Support for assistance, including in your message where you purchased Webroot from and the part of the keycode that remained intact. A proof of purchase may be requested based on your situation.

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