To prevent or resolve mail delivery issues when using Webroot Security Awareness Training with Proofpoint Essentials, you can create a filter in Proofpoint to allow the mail sent from Webroot's email servers.

The Webroot mail server information is specified in this article.
 
Follow these instructions to add a filter to allow email from Webroot's email servers:
  1. Navigate to Security Settings > Email > Filter Policies.
     
  2. On the Inbound tab, click New Filter.
     
  3. Enter a descriptive Filter Name.
     
  4. For Direction, select Inbound (it should have defaulted to the tab being used for the procedure).
     
  5. Click Continue.
     
  6. For Scope, select Company.
     
  7. For the first condition (If statement):
    • Select Email Headers from the drop-down list of message elements.
    • Select Contain(s) Any Of from the drop-down list of operators.
    • Enter all of the Webroot Training and Phishing email server IP addresses. The Webroot mail server information is specified in this article.
       
  8. For Action (Do statement), from the drop-down list select Allow.
     
  9. Click Save.
     
Click here to see an article from Proofpoint on how to set up filters for Proofpoint Essentials.
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