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How do I find my keycode in the software?

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To find your keycode within Webroot SecureAnywhere for PC :
  1. Open the main interface.
  2. Click My Account.
  3. A window opens with your keycode and subscription information.


To find your keycode within Webroot SecureAnywhere for Mac :
  1. Open the SecureAnywhere interface (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).
  2. From the main window, click My Account.
  3. A window opens with your keycode and subscription information.

How do I find my keycode if I do not have Webroot installed?

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If you want to request your keycode to be emailed to you, click here to fill out the request form.

If you purchased Webroot SecureAnywhere from Best Buy, contact Best Buy at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.

How do I request my keycode or installation instructions?

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If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form.

If you purchased Webroot SecureAnywhere from Best Buy, click here to access the latest download. Or contact Best Buy at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.

How do I resolve keycode errors or "invalid" messages?

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If you are receiving error messages when installing the Webroot program, please check the following:
  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.

    • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.

    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
     
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.

  • If you are seeing error message "The keycode could not be verified at this time. Ensure that SecureAnywhere is allowed to connect to the Internet and try again," click here.  

  • If you are receiving error FZLC0055, click here.
     
  •  If you are receiving error FZLC0056: Invalid or Unknown Keycode, click here.
     

If you are still not able to install Webroot, click here to submit a Support Ticket.

How do I resolve problems when installing?

Show Answer ▼

If you are having problems when installing the Webroot program, please check the following:
  • Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.

    • When installing Webroot SecureAnywhere from a CD, make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.

    • When installing from an email, you can copy and paste the keycode directly into the installer. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
     
  • Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Click here for removal instructions.

  • Are you using the correct download? You can request to have the current download file and your keycode sent to you via email by clicking here and filling out the form.

    If you purchased at Best Buy, click here for the current download.
     

If you are still not able to install Webroot, click here to submit a Support Ticket.

My keycode ripped when I was peeling off the label. How can I get my full keycode?

Show Answer ▼

If your keycode ripped or tore when peeling the sticker off the back of the box, check the back of the box for a code starting with WBR. This is usually located near a barcode on the box. This WBR code can also be found near the bottom of your Best Buy receipt from when you first obtained our software.

Once you have that code, send a message to Webroot Support and include that WBR code in your message. With that code, we will be able to send you a copy of your keycode.

Not able to find a WBR code? If you purchased Webroot at Best Buy, call Best Buy at 1-800-433-5778. If you purchased Webroot from another vendor, send a message to Webroot Support for assistance, including in your message where you purchased Webroot from and the part of the keycode that remained intact. A proof of purchase may be requested based on your situation.

How do I activate a new keycode?

Show Answer ▼

If you already have Webroot SecureAnywhere installed you can follow these steps to apply a keycode to the existing installation:

For Windows PC :
  1. Open SecureAnywhere and click the gear icon next to My Account.
  2. Enter you new keycode in the space provided and click Activate.
 
For Mac :
  1. Open the SecureAnywhere interface (click the Webroot icon in the menu bar, then select Open Webroot SecureAnywhere from the drop-down menu).
  2. From the main window, click the gear icon next to My Account.
  3. Enter you new keycode in the space provided and click Activate.

Note: If you get an error message when trying to activate a new keycode, be sure that you have entered the keycode properly. Many times the characters i/1, o/0, s/5, b/8 and others are confused when typing the code in manually.

When activating a new keycode from an email, you can copy and paste the keycode directly into the SecureAnywhere interface. To copy and paste your keycode, highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu (alternately press Ctrl+C for PC or Command+C for Mac on your keyboard). When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu (alternately Ctrl+V for PC or Command+V for MAC).






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