Guest: You get error FZLC0055: this keycode cannot be used
Webroot:This solution addresses Webroot SecureAnywhere

In rare cases, you may receive this message when installing or activating a keycode:

Error FZLC0055 – this keycode cannot be used with Webroot

If you receive this error, you will need to use your older-style keycode (comprised of letters only, without any numbers) during product activation.

If you no longer have your old keycode, you can find it in the SecureAnywhere Management Website.
  1. Log into your account at
  2. Open the dropdown menu next to your email address and click Manage Keycodes.

  3. On the Manage Keycodes screen, you will see the older-style keycode (letters only).  Please retry the installation using this keycode.
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