|Webroot:||This solution addresses Webroot SecureAnywhere |
If Webroot SecureAnywhere is having difficulties installing on your computer, you may get the message, "The keycode could not be verified at this time. Ensure that SecureAnywhere is allowed to connect to the Internet and try again." If you are receiving this message, check the following:
If you are still unable to install Webroot SecureAnywhere, click here to submit a Support Ticket.
- Internet connection is required for Webroot to be installed. If you are not connected to the internet, connect first and try again.
Note: If you are connected to the internet, do you have a firewall running? If so, this may be blocking SecureAnywhere. Temporarily disable this firewall and try to install once more.
- If you have a previous version of Webroot installed, this might be blocking SecureAnywhere. Click here for instructions on how to remove previous versions.
- If you are installing on Windows Vista, 7, or 8, you need to install SecureAnywhere in an Administrator account. If you are not sure if you are using an Administrator account, click the option below for your operating system.
- If the suggestions above do not resolve the issue, we recommend starting the computer in Safe Mode with Networking and trying the install again. For instructions on how to start your computer in Safe Mode with Networking, click here.