Using the Webroot My Usage portal to see Endpoint Protection usage data

The Webroot My Usage console is used to view and export usage data for the Webroot Business products - Endpoint Protection, DNS Protection and Security Awareness Training. Information is displayed for 30 day periods and data can be viewed for the entire account or site by site. Usage is calculated daily and includes any endpoint that has been active in the previous 30 days. Data is made available 2 to 3 days after calculations are complete.

The Webroot My Usage console also includes a Usage Trends section that shows usage trend data for the past 90 days. The date ranges for the Usage Trends section cannot be changed.

A Site Usage report is available that shows detailed information including the individual devices on an invoice.

The Webroot Management console includes the ability to generate a variety of reports on all the Webroot Business products.

Billing questions
If you have questions about invoices and want to see detailed information regarding device usage, please use the Webroot My Usage console to gain further insight. See the article on My Usage for more information on using it.

If you have specific questions regarding past invoices, please contact your Customer Success Manager or send an email to CustomerSuccess@webroot.com.

Using the Webroot My Usage portal:

Log in to the Webroot Management console.
In the left nav bar, click Settings.
In the top menu, click Account information.
Click My Usage, which opens the My Usage console in a new browser tab.
The My Usage console displays total Endpoint Protection usage data for the entire account and provides a breakdown by site. It displays usage information for the 30 day period prior to the date shown that includes:
- Total Endpoints – total number of billable Endpoint Protection agents installed and checking in
- Trial Endpoints – total number of trial Endpoint Protection agents installed and checking
From the My Usage console, you can:
- View usage information for all the accounts your admin user has access to – click My Usage to see a complete list
- Download a CSV file of account level usage data - use the Download CSV link in the top right part of the screen

Using the My Usage portal to find usage information for a specific invoice

Use the invoice to locate the last day in the billing cycle.
In the My Usage portal, locate the Usage as of field in the top right part of the page.
Click the calendar icon and choose the date to be the last day in the billing cycle.

Note: Do not try to use the Entities page in the Webroot Management console for billing. The Entities page displays a record of the endpoints seen as of now and cannot be used to display historical usage information.

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