This solution addresses Webroot SecureAnywhere Business – Endpoint Protection

If an endpoint is not checking in to the Online Management Console, you can force it to ping the cloud database which will cause it to check in.

To force an immediate poll for Windows:

Locally from the endpoint:

1.   Locate the SecureAnywhere icon in the system tray.
2.   Right-click the icon and select "Refresh Configuration".

To poll via command line option, use the appropriate command:

For 32bit Operating Systems, type:
        "C:\Program Files\Webroot\WRSA.exe" -poll

For 64bit Operating Systems, type:
        "C:\Program Files (x86)\Webroot\WRSA.exe" -poll

To force an immediate poll for macOS:
sudo /Applications/Webroot\ -poll
  sudo /usr/local/bin/WSDaemon -poll

If the endpoint does not show up or if it is not updating properly, you can Contact Support for further assistance. 
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