If you are receiving error messages when activating your keycode, please check the following:

• Are you typing the keycode in correctly? Many times the characters i/1, o/0, s/5, b/8 and others are confused when the user types the code in manually.
  • CD: make sure to note each letter or number as you type. If you're not sure about a character, try it both ways.
  • Email: copy and paste the keycode directly into the installer.
    1. Highlight the full keycode with your mouse, right-click the selection, and select Copy from the context menu.
    2. When prompted for the keycode, place your cursor in the keycode entry box, right-click, and select Paste from the context menu.
• Do you have a previous version of Webroot installed? This could be blocking the installation of the new software. Uninstall the previous version.
• If you are seeing the error message "The keycode could not be verified at this time. Ensure that SecureAnywhere is allowed to connect to the Internet and try again,"  check the following:
  • Internet connection is required for Webroot to be installed. If you are not connected to the internet, connect first and try again.
  • If you are installing on Windows Vista, 7, or 8, you need to install SecureAnywhere in an Administrator account.
  • If the suggestions above do not resolve the issue, we recommend starting the computer in Safe Mode with Networking and trying the install again.
• If you are still not able to install Webroot, or if your keycode is still receiving an error message, submit a Support Ticket.

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