It is possible to shut down or temporarily disable the Webroot Business Endpoint Protection agent. This is helpful if you need to disable the agent for any reason and don't want to completely uninstall it.

The ability to shut down the agent is controlled by the Allow SecureAnywhere to be shut down manually setting in the Basic configuration section of the endpoint policy. With this setting enabled, right clicking the Webroot icon in the system tray will present the option to shut down Webroot.

Click a topic for more information:

+Identifying the endpoint policy in use by a device
  1. Log into the Webroot management console.
  2. In the left nav bar, click Entities.
  3. At the top of the page, enter the name of the device in the Search for... box and click the magnifying glass to search for it.
  4. The Policy column displays the endpoint and DNS Protection policies in use by the device. If DNS Protection is enabled, hover over the circled i to see the individual policy names.

+Modifying the endpoint policy to allow the agent to be disabled
  1. Log into the Webroot management console.
  2. In the left nav bar, click Policies and select the Endpoint Protection tab.
  3. Find and click the policy that you want to modify.
    Tip: If the devices are currently using a System policy (designated by a lock icon and located at the top of the list), you will need to create a copy of the policy and modify that. System policies cannot be changed.
    To create a copy of a policy:​
    1. Click the policy you want to copy.
    2. Click the Copy button.
    3. Enter a Policy Name and Policy Description.
    4. Click Copy.
  4. In the Policy Settings section, locate Basic Configuration.
  5. Click the down caret to expand the section. Set Allow SecureAnywhere to be shut down manually to On.
  6. Click Save to modify the policy and save the new setting.

+Applying the updated policy to devices
  1. In the left nav bar, click Entities.
  2. In the Sites & Groups column, expand the site and click the group that contains the devices that need the updated policy.
  3. In the right pane, check the boxes for the devices then click Change Policy (top right).
  4. In the Change Policy window, use the drop-down menu to select the updated or new policy.
  5. New policies are picked up as devices check-in to the console. For information about forcing devices to check-in, click here.

If you need additional assistance, please contact Webroot Support.
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