Go to the Webroot account
Log In page
Enter your email and password, and then click
In the two-factor authentication page, click
Lost or Stolen device
Enter your email address and click
In the received email, click
Enter the answers to your three chosen security questions. The two that you chose during 2FA setup and the original one that you chose during your account creation
: If you have forgotten your original security question,
please follow these instructions
Two-factor authentication will be disabled.
Enter your email and password, and click
Enter the requested characters from your security code and click
. You will be directed to your console.
If the steps above still do not allow access to your account,
please open a ticket
with Webroot. When your mobile device/tablet is available,
re-enable two-factor authentication
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