Transferring the software from one computer to another

Summary:

Webroot can be transferred to a new device.

Your subscription must still be active.
You have not installed to your limit. (i.e., 3 of 3 devices, 5 of 5 devices, etc.)
You will need to uninstall Webroot from the older devices and remove the device from your MyAccount portal.

Note: Devices using Webroot WiFi Security & VPN or Webroot Secure VPN are not listed in the MyAccount portal. You will need to visually check your devices to confirm if the app(s) are installed. Then log out of the app or uninstall it before the app can be installed on a new device.

This article applies to:

Products	Platforms
All Webroot	iOS, Android, ChromeOS

Solution:

If you don’t know if your subscription is valid for more than one computer, refer to this article or call our Consumer Sales team.

To transfer your software, follow these steps:

Locate your keycode. The keycode is a string of 20 alphanumeric characters. It is unique and holds information regarding your subscription. Your keycode was sent to you in an email from Webroot (if you purchased the product online) or is printed on a package insert or the CD sleeve (if you purchased the product from a store).

If you currently have a Webroot product installed on your computer, you can also view the keycode in the program, as described below:
1. Open Webroot SecureAnywhere.
2. Click My Account. A window opens with your keycode and subscription information.
If your license is for only one computer, or if your license is for multiple computers and you have installed it on the maximum number of systems, you must uninstall the software from your old computer before installing it on the new one.

Note: You do not need to be connected to the internet to uninstall Webroot SecureAnywhere.

If you are currently using Webroot SecureAnywhere and have created an online management account, you can manage your devices from the MyAccount Portal. Click here for more information.
To install or reinstall your software on a computer, download and run the installer for the desired product and enter your keycode, if prompted. For instructions on obtaining the correct installer and keycode from your MyAccount Portal, click here. To have download and installation instructions emailed to you, click here.

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