This solution addresses Webroot SecureAnywhere
Webroot SecureAnywhere is designed to provide continuous protection. Although third-party programs may recommend you disable your security software during certain processes, e.g. installation, you should not need to disable SecureAnywhere in such cases.
In the past, other security programs have interfered with software and driver installation, but SecureAnywhere works differently. Shutting down your Webroot protection can actually hinder many important program functions, without providing any real benefit. For this reason, we strongly recommend you allow the SecureAnywhere program to run at all times.
If you believe that Webroot is blocking the installation or update of a third-party program, it is not functioning as designed. Please complete the following steps to confirm this is the case and, if so, let us know so that we can research the conflict.
Part 1: Turn off Webroot SecureAnywhere
- Locate the SecureAnywhere icon in your system tray.
- Right-click the system tray icon and select Shut down Protection.
- A prompt confirming whether you want to shut down appears. Click Yes.
- Depending on your settings, you may have to complete a CAPTCHA for confirmation as well.
- Once Webroot is shut down, attempt to install or update the third-party program in question.
- If disabling Webroot software does not allow the installation/update to complete, please contact technical support for the third-party software vendor.
- If the installation/update is successful after disabling Webroot, please proceed to Part 2.
To restart Webroot SecureAnywhere, open the Windows Start menu
, click All Programs
(or Programs), Webroot SecureAnywhere
, then Webroot SecureAnywhere
Part 2: Contact Webroot Support (optional, depending on your answer to Step 5 above)
- Click here to send a message to Webroot Support. Log in if prompted.
- Enter a brief description of the issue you experienced, the name of the third-party application, and that you were able to install the program while Webroot was disabled. Then send your report to Webroot Support.
This will help us analyze the issue and try to prevent it happening for other users.