This solution addresses Webroot SecureAnywhere Online Management Console 

When upgrading machines to Windows 10 from any previous version of Windows, a duplicate PC may, in a limited number of cases, appear in the Webroot Online Management Console. 
 
Webroot is taking steps to remove the root cause of these duplications; however, we have outlined information below that will help remove duplications. Or, if you are planning to upgrade to Windows 10, the second section will provide instructions on how to avoid them occurring within the console.

If at any stage you have any difficulties or need assistance, please reach out to Webroot Support.


I have duplicates in my console – what do I do?

If you have duplicates in your Console during or after your upgrade path to Windows 10, the following steps will clear the duplications:

1. Log into the Webroot Online Management Console and locate the duplicated device(s). You will be able to identify the duplicates by finding the one(s) that has the older date stamp.
2. After selecting the older, non-Windows 10 instances, click on the Commands tab, select Deactivate, and choose Confirm.

I am planning, or about to start the upgrade to Windows 10 – what can I do?

While the occurrence of duplications are low, the following steps will prevent a duplication occurring:

1. For devices that you plan to upgrade but are not yet on Windows 10, please log into the Webroot Online Management Console by clicking here.
2. Click on the PC Security tab and then click on the word Protected next to the computer name you wish to upgrade to Windows 10.
3. Click on the Commands tab and select Deactivate and choose Confirm.

Deactivating the older duplicate devices, or the devices you wish to upgrade, in the console will ensure the license information and seat count usage remains accurate.

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