Webroot adheres to a 70-day money-back guarantee.

If you purchased online from Webroot.com:

Click here to start the refund process. You will need to submit the invoice number and the exact dollar amount shown on the invoice total.

If you purchased from a retail store:

  • Original receipt of purchase. The receipt must be dated within 70 days of your refund request.
  • The original software disc.
  • Package insert with the keycode (20 alphanumeric characters)

If you have all of these items, send them to the address below. Include your full name and your return mailing address.

Webroot Inc. 
Attn: Consumer Support/Refund
385 Interlocken Crescent, Suite 800
Broomfield, CO 80021


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