This solution addresses Webroot SecureAnywhere

If a file on your system is causing problems or if you know a file is safe and want it reclassified, you can send the file to Webroot for analysis.

To submit a file:

  1. Open SecureAnywhere.
  2. Click the gear icon next to Utilities.
  3. Click the Reports tab and click Submit a File.

  4. A browser page opens that allows you to browse for the file and submit a reason. You'll also need to
    complete a CAPTCHA prompt. When you're done, click Submit File. Webroot Support will contact you.


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