Webroot Security Awareness Training uses email to deliver welcome messages, training invitations and phishing simulation messages. For the service to function properly, email delivery must work in a timely and dependable manner.
If you are having problems with Webroot Security Awareness Training messages getting rejected or stopped by your mail server as spam, add entries for all the Security Awareness Training mail servers to your safe list or investigate the detailed error messages for more information.
Webroot mail server information:
+Adding Webroot's mail servers to the safe or allow list
Click the links below to view instructions on how to allow mail for common platforms. If your mail platform is not listed, reach out to your vendor for assistance.
+Viewing delivery logs and detailed error messages
The Campaign Summary report, available in the Webroot Management console in the Security Awareness Training section, contains a downloadable CSV file. The CSV file has detailed information about each email message, including error messages for any messages that failed to deliver. This information can help determine what is happening. Click here for detailed instructions on accessing the Campaign Summary report.
If you continue to have issues with mail delivery after adding the Security Awareness Training sending mail server to the safe list and investigating the detailed delivery logs, please open a ticket and work with Support.
If you are having problems with Webroot Security Awareness Training messages getting rejected or stopped by your mail server as spam, add entries for all the Security Awareness Training mail servers to your safe list or investigate the detailed error messages for more information.
Webroot mail server information:
- Training email servers:
- IP address: 149.72.237.117
- Name: o2.xmailer.webroottraining.com
- IP address: 205.183.255.160
- Name: memailout30.messagereach.com
- Phishing Simulation email servers:
- IP address: 137.236.218.64
- Name: mailoutcl.xmr14.com
- IP address: 137.236.183.64
- Name: mailoutcl.xmr16.com
- IP address: 149.235.14.64
- Name: hvesmtp64.cloud.opentext.eu
+Adding Webroot's mail servers to the safe or allow list
Click the links below to view instructions on how to allow mail for common platforms. If your mail platform is not listed, reach out to your vendor for assistance.
+Viewing delivery logs and detailed error messages
The Campaign Summary report, available in the Webroot Management console in the Security Awareness Training section, contains a downloadable CSV file. The CSV file has detailed information about each email message, including error messages for any messages that failed to deliver. This information can help determine what is happening. Click here for detailed instructions on accessing the Campaign Summary report.
If you continue to have issues with mail delivery after adding the Security Awareness Training sending mail server to the safe list and investigating the detailed delivery logs, please open a ticket and work with Support.
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