This solution addresses Webroot SecureAnywhere Business - Endpoint Protection.

SUMMARY:
Windows Terminal Servers become unresponsive and require a reboot to recover.
 
DESCRIPTION: 
With Windows Terminal Server, customers have reported that they become unresponsive and a reboot is required to recover. Post reboot, checking of the Windows event logs shows 4005 errors in the Application Event log.
 
PRODUCT INFORMATION: 
WSA
 
ENVIRONMENT: 
Windows Server acting as Terminal Servers
 
STATUS: RESOLVED
An identified cause of 4005 errors has been addressed in WSA 9.0.20.31, released May of 2018.
 
Please ensure any servers experiencing this problem are using the latest version and monitor for additional issues.
 
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Powered by noHold, Inc. U.S. Patent No. 10,659,398