Summary:

Webroot is growing and improving the ways you can protect your devices and yourself online. We are expanding and developing our products and services. Please note that purchasing a license through our retail vendors (Amazon, Best Buy, etc.) does not always create an online account.
 

This article applies to:

Products Platforms
MyAccount Portal

 

Solution:


+My Account Portal: Webroot + Carbonite online account (myaccount.webroot.com)
Subscriptions purchased directly through Webroot after March 22nd, 2022, are already in the My Account Portal. My Account lets you access and update your active subscriptions, payment options, and available downloads in one place.

Features included in an online account:
  • Account and subscription management
  • Downloads/feature access
  • Additional support resources



Information on creating an account and resetting your password:

+Mobile device login for Android or iOS
Webroot Mobile Login gives you access to Webroot Mobile Security apps on iOS, Android, and Chromebook. This account is created during the download phase for one of these devices.
For more information on creating an account for these devices, please see below:

+How can I activate my different downloads?
Follow the instructions upon installing your downloads, or see this recap:
 
Subscription  Platform How to activate
Webroot SecureAnywhere protection via My Account Portal PC and Mac Use your keycode
Web Browser: Microsoft Edge, Google Chrome, Mozilla Firefox
Webroot Mobile Security iOS / Android Log in with your account email and password
LastPass (Password Manager) PC, Mac, iOS, Android Click “Activate” then create an account on Lastpass.com

+I am still unable to locate/create an account
If you are still unable to find your account or create a new one, please reach out to our support team: https://detail.webrootanywhere.com/servicewelcome.asp

+I didn't receive an email to reset my password
If you have not received a reset email, please see the options below:
  • Your email provider has blocked the message, or sent it to your junk/spam folder: Check your junk spam folder for the message, and your spam rules for blocked senders, or contact support.
  • You're not getting a password reset because one doesn't exist yet: If you’re not sure if you registered for an account yet, try creating a new account, check your email for a portal confirmation, or contact support.

If you have attempted to reset your password and you’re confident an account exists, or you’ve tried to register a new account, please include the following in your support request to expedite the resolution:
  • The type of device you’re using to access the online account (Mobile device or PC/Mac)
  • Any errors you encountered when attempting to reset or register your online account.

Is this article helpful?
   
Thanks for your feedback!