Summary:

After you set up your Webroot account, you can install Backup and Restore to start backing up your files. If you have installed Backup and Restore on your computer before, you will need to reinstall Backup and Restore instead.
 

This article applies to:

Products Platforms
Webroot Backup and Restore Windows - View the Mac article

 

Solution:

  1. Sign in to https://account.carbonite.com from the computer you want to back up.
     
  2. Click the Backup tab.
     
  3. From the Backup section, click Install Now.

     
  4. Download the Backup and Restore setup file by clicking Download Now.
  5. Depending on your web browser, use the instructions below to open Backup + Restore.
    • Google Chrome: The downloaded file appears in the top right of the browser. Double-click the Webroot file to open it. 
    • Mozilla Firefox: Click Save in the pop-up message that appears to start the download. When the download completes, click the arrow in the top right corner of your browser to view your downloads. Double-click the Webroot file to open it.
    • Microsoft Edge: The download appears in the top right of the browser. Click Run to open the Webroot file.
       
  6. Within the User Account Control window that appears, click Yes.
     
  7. Click I agree on the Terms of Service to begin installing Backup + Restore.
     
  8. When prompted, enter a Computer nickname for your device and click Next.

     
  9. Choose your backup settings:

     
    1. Automatic settings (default): Backup and Restore selects the C:\Users folder for backup, which is the default location for documents, pictures, music, and other important files.
       
    2. Advanced settings:
      1. Choose what gets backed up
        • Start with Backup and Restore’s default backup selections (Recommended): This option is the same as Automatic settings described above.
        • Start with NOTHING selected for backup: Backup and Restore doesn’t select any files for backup. You will need to manually select the files and folders you wish to back up.
           
      2. Schedule your backup
        • Backup files as you change them (Recommended): Backup and Restore automatically backs up changed files after a few minutes. Backing up will slow down when you use your computer, so it doesn’t interfere with your work.
        • Back up once a day: Backup and Restore backs up at the specified time when the computer is turned on and connected to the internet.
           
      3. Choose an encryption method
        • Let Backup and Restore manage my encryption key (Recommended): Backup and Restore secures your files, so you don’t have to worry about losing an encryption key. You can view backed-up files from your account by selecting this option.
        • Manage my own encryption key: Backup and Restore creates an encryption key file that you need to store in a safe place. You will need to provide this encryption key whenever you need to reinstall or restore files from Backup and Restore. As a result of the encryption method, you cannot view your backed-up files using the View My Files option via your account.
           
  10. After you configure your backup settings, click Start backing up to begin backing up your computer.

Regardless of whether you choose automatic or advanced settings, you can select files for backup at any time.

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