Summary:

You can reset your Webroot SecureAnywhere password by following the instructions below.

If your account was created before March 22, 2022, view how to change your password here.

This article applies to:

Products Platforms
Webroot SecureAnywhere Portal

 

Solution:

  1. Go to https://account.carbonite.com/Subscriber/ForgotPassword.
  2. Enter your email address and click Next.
    Click Next
  3. Check your email for an email from carbonite.cloud.carbonite.com.
    • If you don’t see this email after a few minutes, check your Spam or Junk folders.
  4. With the email opened, click Reset Password.
  5. From here, you will be presented with a verification option based on how your account was set up.
    • Verify by a security code that is sent to your phone number:
      Click Send Security Code
      1. Select the method for Carbonite/Webroot to send you the code by.
        • Text message (SMS): Carbonite/Webroot will send you the security code as a text message.
        • Phone call: Carbonite/Webroot will send you the security code as a phone call.
          • You can also click Answer security questions instead if you don’t have access to your phone.
      2. Click Send Security Code.
      3. Enter the security code sent to your phone and click Submit Code.
    • Verify by answering your security questions:
      Enter answers to security questions
      1. Enter the answers to the security questions provided.
      2. Click Submit.
  6. After you verify your account, enter your new password, and confirm it. Click Save and Continue.
  7. You will be notified that you successfully updated your password. You can now sign in by clicking Continue or signing in at https://account.carbonite.com.

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